FAQ Logon Problem Upload , FTP Hosting Plans Payment & Activation Technical  Problems : DNS Update:   Logon Problem: I can logon Control Panel and FTP , but my domain doesn't work. !! Go to http://www.whois.net/ Be sure that your domain DNS is currently updated to our server DNS server as shown in our email with subject "Your domain name Is Ready", if it is not updated contact your domain registration and request for dns update .     Upload , FTP : How do I publish my Website and upload my files with FTP? You can use WS_FTP as the FTP program to publish your Website. You can transfer files by simply dragging and dropping files from your computer to our server. You can download this free FTP tool http://www.ipswitch.com.   I am not able to login to my FTP ? Check these 3 data from our email with subject "Your domain name Is Ready" 1- Host name   2- User name   3- Password   I logged to the server with ftp software , which folder I have to upload my files ? Upload your files in "Public_Html" folder.   Can you transfer my web site from old server to your server? Yes , you are welcome.   Hosting Plans : I'm trying to set up a Hosting Plan but it keep being asked to pay another Plan. What should I do? Click on the bottom "Update Changes".   I have 300 owners who I want to give an e-mail address to, each one with a different password and username, I want them to be able to set it up on outlook , can you make it ? Yes , you can.   Payment & Activation : Hello, I just found your hosting service and was shocked at the low pricing. Is there something that is a catch? No catch , just we believe in "low price, more clients, more money".   How long it may take to open an account? You will get instant account activation .   Do  you accept credit cards payments from Russia? Yes, we accept International payments.   How can I pay for you? If you failed email us.   How can I recuring my payment ? Logon at http://www.gotounlimited.com/accounts Under "Your Domains:" Select your domain name , then click on "View" Under "Billing Details" Click on [ Make Payment Here ]   I am trying to purchase hosting plan but it is not accepting my credit card , although I know its good I use it on other sites, what can I could do ? Try another credit card or another time.   I don't have the money to pay for it. But we will put your banner top of my home page !! If your website gain minimum 200 unique visitor Email me your URL and we can manage it.   If I transfer my domain , how much is going to cost to transfer and after the transfer how long is going to take to start using my account ?? I'm from the UK, would it still be ok for me to sign up ? It need 1-3 days to update your dns and start your account , We accept International Users.   Technical  Problems : It's said, that your plans have unlimited space. Is it really so, or you've got some limits, which aren't described on your site? Yes , we offer unlimited plans except nude materials.   Do you Accept a International domain ? (.com .br .mx or .co.uk) Yes we accept a International domain.   Do you provide shell access for my account? No , we don't provide shell access for security issue.   Could you please change my user name and domain name for my account ? Yes, we can . Can I request special modification on your server? No , you cannot because any modification may effect another accounts on the same server.   I create a sub-domain but it does not work !! It need time to activate.   Can I upgrade the plan I originally choose at anytime? Yes, any time.   Can I send spam e-mails? Your account will be closed without refund.   What is the quick address for web mail? http://your_domain_name/webmail   DNS Update: What is your dns to update my domain ? You will got an email for that with subject "Your domain name Is Ready". But remember it takes 1-3 days for be updated   I don't know what DNS mean and how to update it , Would you please make it on behalf ? Yes, Just email me the web site of your domain name registration and your user name and password.